FAQ

We strive to ensure that the colors shown on our website are as accurate and true to life as possible. However, please keep in mind that variations may occur due to differences in individual monitors, screen settings, and the use of flash photography. While every effort is made to provide the closest representation, slight differences in appearance may still be present. We appreciate your understanding!

During the delivery process, your bow tie may develop a few creases—don’t worry, this is completely normal! To restore its perfect shape, simply use a cool iron or a gentle steamer to ease out the wrinkles. You can also gently pull and reshape the bow tie by hand for that finishing touch. Following these steps will help your bow tie look as sharp as ever!

To keep your harness in top condition, we recommend cleaning it with a damp cloth or opting for a gentle hand wash. Please avoid dry cleaning and tumble drying, as these methods may damage the material. If you’d like to remove any creases, a gentle steamer or ironing on a cool setting will do the trick. Following these care instructions will help maintain its quality and durability for the long run!

We aim to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we accept returns of unworn items with the original tags still attached WITHIN 30 DAYS of date of purchase. To begin the return process, please email us at returns@barkavenuedesigninc.com.au with your order number and details. We’re here to assist you and make the process as smooth as possible. Thank you for shopping with us!

If you receive a faulty product, please contact our customer support team immediately. We will assist you with the return or exchange process for the faulty item.

We offer standard and express shipping options for our customers. Standard shipping usually takes 5-7 business days, while express shipping delivers within 2-3 business days.

We’d love to partner with you! If you’re interested in becoming a stockist of our products, we’re excited to hear from you. Please don’t hesitate to reach out to us at woof@barkavenuedesigninc.com.au. Let’s work together to bring our shared passion for quality and creativity to your customers. We’re looking forward to connecting!

Due to the size of the harnesses, and the positioning of the connecting buttons, the bow ties have been designed to suit the size harness you have purchased.

We accept Amex, Visa and Mastercard, as well as store gift cards.